Refund policy
Return & Refund Policy
At Elaria Beauty, we are committed to providing our customers with excellent service and a pleasant shopping experience. This Return and Refund Policy has been designed to ensure transparency and fairness, subject to the conditions outlined below.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional or discounted items. Sale items are not eligible for this guarantee.
Return Shipping & Administrative Fees
Return shipping costs are the responsibility of the customer. Elaria Beauty does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
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Administrative return fee: A minimum handling fee of £10 applies to all returns.
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For orders over £100, a processing fee of 10% of the total order value will apply instead of the fixed fee.
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These fees cover inspection, handling, and processing costs.
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Defective or incorrect items are exempt from administrative fees.
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Returns must be requested within 30 days of receiving your order. Returns requested after this period will not be accepted.
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Items purchased during sales or promotional periods cannot be exchanged, even in the case of sizing issues. Please ensure you select the correct size before purchasing.
Sizing Issues
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Incorrect Size Sent (Our Responsibility)
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Photos may be requested to verify the issue.
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The correct size will be sent at no additional cost.
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Correct Size Received but Does Not Fit (Customer Responsibility)
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No free replacement is offered.
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You may choose:
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A replacement at 50% of the original price, or
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A 50% discount code for a future purchase.
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Alternatively, you may request a full refund after returning the item (return shipping applies).
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Detailed size guides are available on our product pages to help you choose the correct size before ordering.
100% Guarantee on Defective Items
Defective products may be returned for a full refund or exchange, according to your preference.
➡️ No administrative fees apply for defective or incorrectly shipped items.
Order Cancellation
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Within 30 minutes: Orders may be cancelled free of charge.
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After 30 minutes: A £20 cancellation fee applies.
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After dispatch: Orders must be returned to receive a refund. Return shipping and administrative fees apply.
Return Procedure
To request a return, please contact us at elariabeauty@hotmail.com. Once approved, you will receive full return instructions.
Returns submitted without a completed return form cannot be processed.
Elaria Beauty is dedicated to customer satisfaction. By following this policy, we ensure all returns are handled fairly and efficiently.
Conclusion
Elaria Beauty is dedicated to customer satisfaction. By following this policy, we ensure all returns are handled fairly and efficiently.